Return Policy – Classsuri Baby Clothing

Effective Date: November 23, 2024

At Classsuri Baby Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return policy to ensure a hassle-free experience.

1. Returns and Exchanges

We accept returns and exchanges on unused, unworn, and unwashed items with the original tags attached. To be eligible for a return or exchange, your items must meet the following conditions:

  • Return Window: Returns must be initiated within 30 days from the date of delivery.
  • Condition: The items must be in their original condition (unworn, unwashed, and with tags still attached). Items that have been damaged, washed, or worn will not be eligible for a return.
  • Proof of Purchase: You must provide your order confirmation or proof of purchase when requesting a return or exchange.

2. How to Return or Exchange Items

To process a return or exchange, follow these simple steps:

  1. Contact Us:
    Reach out to our customer service team at info@classsuri.com or call us at (205) 662-4317. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

  2. Return Authorization:
    Our team will guide you through the return process. If your return is approved, you will receive a Return Authorization (RA) number and return instructions. Please ensure you follow the provided instructions carefully to avoid any delays.

  3. Ship the Item(s):
    Return your item(s) to the address provided with the RA number. Customers are responsible for the shipping costs associated with returns unless the item is defective or there was an error on our part.

3. Refunds

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

  • Shipping Costs:
    Shipping fees are non-refundable unless the return is due to a defective product or an error on our part (e.g., wrong item shipped).
  • Partial Refunds:
    If the returned items do not meet our return criteria (e.g., used, worn, or damaged items), we may issue a partial refund.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a free return and offer a replacement or full refund. Please provide photos of the damage or defect to expedite the process.

5. Sale and Discounted Items

Sale items or items marked as “Final Sale” are not eligible for returns or exchanges. Please check the product description carefully before purchasing sale items.

6. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

  • Personalized or customized items
  • Underwear, diapers, or similar products

7. Shipping for Returns

Customers are responsible for the cost of return shipping, except for defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Contact Information

If you have any questions about our return policy or need assistance with a return or exchange, feel free to contact us: